Together with our Customers

Fundamental Quality Policy on Customer Satisfaction

We contribute to society by planning, designing, producing, and selling attractive products for the satisfaction of our customers while maintaining a quality assurance system in all of our processes, including service. To this end, we will conduct systematic activities to ensure that all the basic steps in our quality assurance activities function properly.

Global quality assurance activities

The quality assurance divisions for each business were integrated from FY 2013 to achieve central management for all types of quality information through the company-wide integration of quality assurance activities and frameworks in all processes. By doing so, we monitor and implement quality assurance processes for the planning, design, production, sales, and services for all of our products. During FY 2013, we held a Group-Wide Quality Problem Recurrence Prevention Briefing Session in effort to improve the awareness of relevant employees including overseas employees by sharing information on quality issues and countermeasures.